Privacy Policy

1. Introduction

Reclaimo ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information: Full name, email address, phone number, mailing address.
Case-Related Information: Details of the fraud you experienced, including transaction records, communications with scammers, wallet addresses, and any other data you voluntarily provide to support our investigation.
Technical Data: IP address, browser type, operating system, referring URLs, pages visited, and time stamps. This data is collected automatically when you browse our Site.
Communication Records: Copies of emails, chat logs, and other correspondence between you and our team.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our asset recovery and investigation services.
To communicate with you regarding your case, including status updates and requests for additional information.
To process payments and manage billing.
To comply with legal obligations, such as responding to subpoenas or cooperating with law enforcement.
To analyse usage trends and improve the functionality of our website.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, cloud hosting). These parties are contractually bound to keep your information confidential.
Legal Compliance: If required by law, court order, or to protect our rights, safety, or property.
With Your Consent: We may share your information for other purposes if you provide explicit consent.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or destruction. These measures include:

Encryption of data in transit (TLS 1.3) and at rest (AES-256).
Multi-factor authentication for all administrative access.
Regular security audits and vulnerability assessments.
Strict access controls limiting data access to authorised personnel only.

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your data.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Upon conclusion of your case, we will securely delete or anonymise your data within a reasonable timeframe, unless further retention is mandated by legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access and obtain a copy of your data.
The right to rectification of inaccurate or incomplete data.
The right to erasure ("right to be forgotten") under certain conditions.
The right to restrict or object to processing.
The right to data portability.

To exercise any of these rights, please contact us at privacy@reclaimo.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience and analyse traffic. For detailed information, please refer to our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to us via the contact form on our website or email privacy@reclaimo.com.